📌 Steps When a Complaint is Filed:


1️⃣ Complaint is submitted to the Superintendent of Real Estate.
2️⃣ Investigation begins (documents & interviews collected).
3️⃣ Informal Mediation (if both parties agree).
4️⃣ Hearing before the Commission (if needed).
5️⃣ Disciplinary action is issued if a violation is found.

✅ Example:

• A client files a complaint about false advertising. The Superintendent investigates and finds the agent misled buyers, resulting in a $1,500 fine.

Quick Memory Tricks 🎯

📝 "Steering = Illegal Steering" – Never guide buyers based on race, religion, or other protected traits.
📝 "2,500 Trouble" – The max fine for violations is $2,500 per offense.
📝 "Honesty is the Best Policy" – Full disclosure is always required.